Public notice: pay advances have trouble maijiadian

Hit the Mall is doing the promotional and home decoration hasn't finished appliances bought didn't place? don't worry, in pursuit of sales, many stores offer solutions — purchasing, namely by paying in advance to buy the product, then pick up the goods at any time.

This convenience initiatives popular consumers. But tongchuan CC in the market survey also found that, due to the delayed delivery, purchasing home appliances often brings product out of stock, it is difficult to replace, etc.

City consumer Li recently suffered a purchasing home appliances.

In August of this year, taking advantage of a home appliance store ice-wash product promotions, Mr. Lee will go in and go shopping. At that time, home decoration also finished, so at first just looking, not going to buy, then they are promoters was lobbied the heart. "He said ice-wash products a year preferential margins maximum time period is summer, then buy can enjoy maximum discount, but when delivery is OK, as long as 3 days call ahead ensures on-time delivery to your door. "Mr. Li then choose a washing machine and a fridge, and paid in full.

In mid-September, Mr. Li has finished, the fitting is waiting for the appliance door, so he called the Mall, request an appointment for delivery.

Who knows the delivery that day, the marketplace has informed his selected refrigerator not available, manufacturers have been discontinued, Mr. Li a model. "My house is placed in the fridge instead of location, dimensions are special, Chin pick wanxuan to find the model number, now very difficult to find in the product. "Mr. LI told consumer staff because promoters guaranteed delivery before handing money to him, and he also repeatedly urged sells the field must be left for him. "May this time stores put my goods to someone else, so I ask for a refund. "However, businesses do not agree to a refund on the grounds that it was past the return time, their commitment to help Mr. Li a size suitable for the replacement of the refrigerator. Who knows, Mr. Lee after freight to the Internet once the inspection is discovered, the type of the products before you purchase than he's that have "old", manufacturers have been discontinued, in 2008, and the fridge power cables etc are damaged, doesn't look like new. "Bring me to clear the samples. "Angry, Mr. Li has complaints against businesses.

Coincidentally, Mr. Yin city consumers also suffered a purchasing home appliances.

In June this year, a household appliance stores to engage in activities, Mr Yin new home just need maijiadian, see activity intensity big, sales of products under the full set of household appliances are bought together and paid in full. The "11" the other day, Mr Yin has finished the new home decoration, he telephoned the marketplace requires two days after delivery. However, the delivery that day, the marketplace has told a TV out of stock, and manufacturers have been discontinued, the marketplace has no arrival to asked Mr Yin change model. Mr. Yin tell the consumer staff, his house on TV location is exceptional, pick select wanxuan to the TV set and therefore, refund, Mr Yin and compensation. Home appliance stores the original commitments outstanding, but also out of stock not advance informed that belong to the breach, he should be compensated. However, there is no store represents the mutual contractual relationship, as long as they help consumers change goods, there would be no liability. The parties involved.

To this end, tongchuan district Bureau of perennial legal adviser Su to Hua, in these circumstances, the consumer is in theory can be claimed, because the consumer has to pay, but did not achieve the purpose of the contract, the resulting loss of transport is to have the right to claim to businesses.

But because they both have no agreement on breach of contract damages, so the merchant has the liability for breach of contract, the consumer claims is difficult. "Although the payment will have the corresponding receipts, but business does and consumers will be out of stock of breach of contract damages, traffic loss, etc to the contract form in writing, which caused the defenders. Many businesses think that as long as you help consumers replacement will not be in breach of contract. "Su-Hua said that because there was no agreement for breach of contract, so even if the claims, liability, claim amounts are very difficult to define.

Consumer staff when investigation found that the advance deposit or full payment in advance has become a household electrical appliance's usual promotion tools to set up consumers.

Many new homes are often decorated in consumers are taking advantage of the holiday or when large promotions, and advance purchase of home appliances and business appointment delivery, so there is also a lot of consumer disputes. Therefore, consumers need to note that in purchasing home appliances, be sure to have risk consciousness, remember to merchants when purchasing commitments to be agreed in writing in order to safeguard the future.