Department of Commerce: trade-in to return old appliances do not return

Recently, we received numerous complaints from consumers that through the trade-in purchase appliances, because of quality problems occur in return, but stores only agreed to have the quality of the goods, and for the purchase of old appliances when delivery is not to return, but also require consumers to have access to subsidies.

Consumers felt very unfair and consumer disputes arising therefrom.

14 October, Beijing Fengtai Ms. Liu consumers told reporters that he dated 29 September in a household appliance stores to trade-in way to buy a fridge that old refrigerator sale price of $ 20.

But a new refrigerator to household until 10 days without refrigeration failure occurs. Manufacturers to check that there are quality problems, the compressor can be repaired or replaced. Ms. Liu felt a new machine just bought it, definitely exist quality problems, considering also sells the field committed within the return period, the request returns. Stores said, can return, but sells the field cannot be refunded her old refrigerator, and asked her to buy a new refrigerator, enjoyment of trade-in allowance. To this, Ms. Liu could imagine: "I also their products, but also back subsidies, why they did not return my old refrigerator? that old refrigerator if sold to hawker, at least be able to sell 100 million. ”

Reporter interviewed officials from the marketplace, the explanation is that old refrigerator has been sent to the recycling sector, who is not found, cannot be refunded.

Trade-in product return, return of the old appliance you need?, reporters interviewed in charge of Commerce.

The official said that consumers participate in trade-in purchase of home appliances, the manufacturer testing does have a quality issue, in accordance with the relevant State laws and regulations consistent with the return conditions, can handle returns. But the trade-in credentials sent by the merchant business sector and the financial sector, find themselves relatively difficult. Return, the customer shall be returned to trade-in allowance, and old appliances cannot be returned.